Hosting FAQ

Below you’ll find the answers to some of our most frequently asked Hosting Questions.

ONE 2 ONE Hosted Email

Q. How do I configure my e-mail program to receive my ONE 2 ONE hosted e-mail?
Q. How do I configure my Android device to receive my ONE 2 ONE hosted e-mail?
Q. How do I configure my iOS device to receive my ONE 2 ONE hosted e-mail?
Q. How do I use WebMail for my ONE 2 ONE hosted e-mail?
Q. How do I change my e-mail password in WebMail?
Q. How do I add a new e-mail account in my Hosting Control Panel?
Q. How do I delete an existing e-mail account in my Hosting Control Panel?
Q. How do I use the Webmail Chat feature?
Q. How do I use the Webmail E-mail Migration Tool?
Q. How do I configure my Android device to use Exchange Active Sync?
Q. How do I configure my iOS device to use Exchange Active Sync?

ONE 2 ONE Hosting Control Panel

Q. How do I use my Hosting Control Panel?
Q. How do I change my Hosting Control Panel Password?
Q. How do I change my e-mail password in my Hosting Control Panel?
Q. How do I add a new e-mail account in my Hosting Control Panel?
Q. How do I delete an existing e-mail account in my Hosting Control Panel?
Q. How do I create a new FTP account in my Hosting Control Panel?
Q. How do I use the File Manager in my Hosting Control Panel?
Q. How do I view my ONE 2 ONE hosted website statistics in my Hosting Control Panel?
Q. How do I How do I edit my DNS Zone using the Hosting Control Panel?

One2One Web Statistics

Q. How do I view my ONE 2 ONE hosted website statistics?

 

 

Q. How do I configure my e-mail program to receive my ONE 2 ONE hosted e-mail?

Use the following server settings to configure your mail client to download your ONE 2 ONE hosted e-mail:

Incoming POP3 Server:  mail01.one2onecomputers.com
Outgoing SMTP Server:  mail01.one2onecomputers.com (or use your ISP’s outgoing server)

Username:  your full e-mail address
Password:  your password

  • Our Outgoing SMTP Server DOES require Authentication (same username and password as incoming server)

Click here to view the configuration walk through for Outlook 2007 (with screenshots)

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Q. How do I use webmail for my ONE 2 ONE hosted e-mail?

  1. Go to http://webmail.one2oneinc.com/
  2. Enter your full e-mail address
  3. Enter your password
  4. Click Login
  5. If this is your first time logging into Webmail it will ask you to choose your local time zone. If not, it should take you to your Today Page which will allow you to manage your mail from there.
    • To write a new message – click the New Message link under Folders on the left side of the page.
    • To check your mail – click the Inbox link under Folders on the left side of the page.
    • To change your password – click the My Settings button under the Settings Menu at the top left of the page.

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Q. How do I change my e-mail password in Web Mail?

  • Go to http://webmail.one2oneinc.com/
  • Login with the e-mail address and password you wish to change.
  • Click the My Settings button under the Settings Menu at the top left of the page.
  • Change the password here.

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Q. How can I add a new e-mail account in the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to add the e-mail address on.
  5. Click E-mail Accounts.
  6. Click Add.
  7. Type in the first part of the e-mail address you would like to add (before the @ symbol)
  8. Type in the Password you would like this address to have.
  9. Type the password in again to confirm it.
  10. If you would like to set up a First and Last Name for this e-mail address for when you send mail out using our Webmail, you can do so here.
  11. Click Save.

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Q. How can I delete an existing e-mail account in the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to delete the e-mail address from.
  5. Click E-mail Accounts.
  6. In the List of E-mail Accounts put a Check next to the address you wish to delete.
  7. Click Delete Selected.
  8. Click OK.

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Q. How do I use the Webmail Chat feature?

  • Go to http://webmail.one2oneinc.com/
  • Login with your e-mail address and password.
  • Navigating the chat screen:
    • Click on the Chat icon
    • chat
    • You will then see the chat screen. Below is a screenshot highlighting the different chat panes:
    • chat-screen
  • Setting chat availability
    • In the upper-right corner of the screen, next to your user name, click on the statusbutton
    • status
    • Select the appropriate status.
      • If you are Offline, no one will see you available for chat and you will not be able to send messages
      • offline
      • Setting your status to Availablewill turn on chat
      • available
      • If you are Away or Busy, you will still receive chat messages
      • away
      • busy
  • Sending chat messages
    • While logged into WebMail, click the Chat icon
    • You will see a list of users within your domain on the left navigation pane
    • users
    • Double-click on a user to send them a chat message.
      • Note: refer to the above section on statuses to see if the user is available
    • A chat box will pop up. Type your message and press Enter when you wish to send it.
      • Note: you may need to allow pop-ups for the website in order for the chat feature to function properly
  • Viewing chat logs
    • Click on the Chat icon
    • Click the Chat tab of the bottom-right pane of the chat window
    • chat-tab
    • You will see a list of chat transcripts. Double-click on a record to view each one, or click the checkbox next to the one you wish to view and select Open.

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How do I use the Webmail E-mail Migration Tool?

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Q. How do I use my Hosting Control Panel?

  • The Hosting Control Panel is a web site our customers can log into to manage the domains they host with us. Whether you want to add a new e-mail account, modify your DNS, or upload files to your web site; the Hosting Control Panel makes it all EASY!
  • Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  • Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us

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Q. How can I change my Hosting Control Panel Password?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click on My Login
  4. Under the Change Password section, type in the new password you want to use, and then confirm this password.
  5. Click Save.

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Q. How do I change my e-mail password in the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to add the e-mail address on.
  5. Click E-mail Accounts.
  6. Click the e-mail address which you want to change the password for.
  7. Type in the Password you would like this address to have.
  8. Type the password in again to confirm it.
  9. Click Save.

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Q. How do I create a new FTP account using the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to add the FTP account to
  5. If you need to create a new sub directory for the FTP account to be assigned to, you should do this now.
    1. You can create a new directory by FTPing into your root directory using your existing credentials (example: enter ftp://yourdomain.com for browsers or yourdomain.com for FTP applications, and use your existing ftp username and password to login) and then right click and create a new folder, naming it what you choose.
    2. Or in the Edit Domain window, click File Manager. Then click the wwwroot folder on the left window. Click New Folder at the top. A new folder called “new folder” will appear in both windows (left and right). Click on the new folder name itself (New Folder) and it will highlight it and create an editable text box which will allow you to edit the name of the folder.
    3. When you are finished editing the name of the folder press Enter. Your new sub directory has been created. Click Back to return you to the Edit Domain Window.
  6. Click FTP Accounts.
  7. Click Add.
  8. In the Username field, type the username you would like this FTP user to have.
  9. In the Password field, type the password you would like this FTP user to have.
  10. In the Confirm Password field, retype the password you just entered.
  11. In the Path field, you need to type the exact path of the folder you are assigning this FTP user to on the server.
    1. example 1: If you just want to assign the FTP user to the root directory so that they can access all of the files on your website, type \wwwroot
    2. example 2: If you want the FTP user to be assigned to a specific sub folder of the site, type in its path like this: \wwwroot\foldername or wwwroot\folder1\folder2 depending on where the folder is.
    3. If you are not sure where the folder is on your web space, click the folder tree icon to the right of the Path field. A window will appear showing you the wwwroot of your website. Click the plus sign next to wwwroot and it will expand the window to show you the subfolders beneath your root directory. Here you can either click the folder you wanted to assign the permissions to, or keep looking for your folder by clicking the plus signs next to the sub directories listed until you do find the folder you are looking for. When you do, click on the name of the folder and the path of it will automatically appear in the Path field. You can click the X in the top left of the window to make the folder tree disappear.
  12. You now need to assign access rights.
    1. If you want the FTP user to be able to read from the folder (browse the directory and download from it) check Can Read From Folder.
    2. If you want the FTP user to be able to write to the Folder (upload files and create new folders) check Can Write To Folder.
  13. Click Save.

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Q. How do I use the File Manager in the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to manage files for.
  5. In the Edit Domain Window you will see the icon for the File Manager. Click it.
  6. You are now in the File Manager for your domain.

At the top of the Domain Manager you will see several menu options including New File, New Folder, Edit, Delete, Copy, Move, Upload, Download, Zip, Unzip, and Refresh. We will go over what each of these menu items does in a moment.

Below the menu items you will see the screen is divided into two parts. The left part lists the Folder Tree for your Web Space. By Default this will display the Backup directory, the logs directory, and the wwwroot directory of your web space.

The Backup Directory stores any backups of your website that you make using the HELM website Backup Tool, though you could also make backups yourself using other means and store them here if you wish.

The logs Directory stores the IIS logs for your website in plain text. These are translated into statistical reports by our free website statistics tracker. We do NOT recommend you store files in this directory, nor tamper with the logs in any way or you could prevent the statistics tracker from being able to track your site.

The wwwroot Directory is the folder in which your live website is housed. All files and folders within this directory can be accessed via the internet.

The right part of the File Manager shows you what is in the directory you click on from the left side of the screen. If you click the wwwroot directory for example, it will show you all of the files you are currently storing in your wwwroot directory.

If you have not yet uploaded your website, you may see a file in your wwwroot directory called _holding.htm. This is a holding file that is automatically added to your web space by the server when your web space is created. You may delete this file when you upload your website files if you like.

Now let’s go over what each of the menu functions in the File Manager do. Note: You may want to make sure you have clicked on the wwwroot folder to move you into your active webspace before proceeding:

New File – if you click New File, the File Manager will create a blank file called “New File.html”. You can modify this file by clicking on the file and choosing Edit from the File Manager menu.

New Folder – if you click on New Folder, the File Manager will create a blank folder called “New Folder”. You can modify the name of the Folder by double clicking on it in the right side of the File Manager.

Edit – if you click on a file in the right side of the File Manager and click Edit, the File Manager will open the File Editor. This allows you to save the File to another location, change its name or file extension, Save the file as Plain Text, Rich Text, or a PDF, and it also displays and allows you to edit the contents of the file if applicable. Note: The Editor is meant to be used for files coded using web-based programming languages like HTML, not for graphics. When you are finished editing the file, click Save.

Delete – if you click on a file in the right side of the File Manager and click Delete, the File Manager will Delete the File. It will ask if you are sure you wish to delete the file before it completes the deletion in case you accidentally click the button.

Copy – if you click on a file in the right side of the File Manager and click Copy, the File Manager will open the Copy Items window. It will list the files you have selected and allow you to choose a destination folder where they will be copied to. When you are ready to copy the files, click Save. You will now see the copies of these files listed in the destination folder. The file names will contain a (1) or (2), and so on, respectively if you copy and recopy the files.

Move – if you click on a file in the right side of the File Manager and click Move, the File Manager will open the Move Files window. This is identical to the Copy Items feature except instead of creating copies of the files, it moves the original files to the destination folder.

Upload – if you click Upload, the File Manager will open the Upload File window. Here you can select a file from your computer by using the Browse button and upload it to the directory you are currently in by clicking Save. Note: You cannot upload a folder from your computer. If you try, it will simply open that folder thinking you want to upload one of the files inside. If you have multiple files you’d like to upload at the same time, try Zipping them on your computer first, and uploading that Zipped File. The File Manager has the capability of Unzipping some types of compressed files including Zip Files.

Download – if you click on a file in the right side of the File Manager and click Download, the File Manager will attempt to download it to your computer.

Zip – if you click on a file in the right side of the File Manager and click Zip, the File Manager will create a Zip File with that file inside and save it in the folder you are currently in. You can select multiple Files to be zipped by holding down the CTRL key when you click on the files. You can also zip whole directories by clicking on the folder in the right side of the File Manager and click Zip.

Unzip – if you click on a Zip file in the right side of the File Manager and click Unzip, the File Manager will open the Unzip File window. Here you can chose where you’d like the contents of the Zipped file to be saved. When you have determined where you wish to save the contents, or just wish to have the contents saved in the folder you are already in, click Save.

Refresh – click Refresh if you perform an action in the File Manager and do not see the result you were expecting. For example, if you delete a file, but it looks like it is still listed; the File Manager may just need to be refreshed.

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Q. How do I see my One2One hosted website statistics in the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to check the statistics for.
  5. Click SmarterStats Web Statistics.
  6. Click the View Statistics Button which will redirect you to your Statistics page.

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Q.How do I edit my DNS Zone using the Hosting Control Panel?

  1. Visit the Hosting Control Panel at http://hosting.one2oneinc.com or add /admin to the end of your ONE 2 ONE hosted domain name (example: http://domain.com/admin )
  2. Login with your Domain Name, and the password you were given by our Web Support Staff. If you have not received your Hosting Control Panel password, please contact us
  3. Click My Domains.
  4. In the Domain List, click on the domain you wish to change DNS records for.
  5. In the Edit Domain Window, click DNS Zone Editor.
  6. On the DNS Zone Editor Page you will see all of the existing Records in your DNS Zone. These probably consist of A Records, MX Records, and possibly CNAMEs.
    • To Add a record, click Add.
    • Choose the type of record you would like to add from the drop down list and click Next
    • Add the necessary record information such as Host Name or IP address depending on the record type and click Save.

     

    • To Edit or Remove an existing record, click the name of the record in the list.
    • Edit the fields associated with that record depending on it’s type and click Save.
    • Or, to remove it, simply click the Delete button and say Yes to the confirmation message.

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Q. How do I view my ONE 2 ONE hosted website statistics?

  1. Type in your domain name in any internet browser like so: http://yourdomain.com/stats or visit http://stats.one2oneinc.com
  2. Login to the ONE 2 ONE SmarterStats Page with your Domain Name, Site ID*, and Hosting Control Panel password.

Note: Your Site ID is also your Domain Name.

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