Process

1Assess
We believe in the big picture when it comes to supporting technology and growing your business. Our partnership starts with quality time spent learning the ins-and-outs of your organization, how your vision and mission tie into daily operations, and key business goals, both short and long term. Once we’ve gotten to know each other, our consultants will complete a full-scale audit of your technology infrastructure. We’re big on documenting the details, so a comprehensive client profile is built detailing your critical system hardware, software, physical site locations and networking diagrams, and site photography. We’ll also look further, leveraging our skilled engineering team to review how your technology supports operations by completing an audit of configuration and system set-up. Our team has the experience to translate your technical landscape into key insights of performance, security, and work flow to help maximize your technology investment.
2Educate
Educated decisions are the best decisions, which is the foundation of our process. Using key findings from our assessment phase, we can build strategic plans to meet defined business goals, performance improvements, and enhanced security for your organization. Key data and system reports help educate our clients on the recommended next steps to implement new solutions, and are built with a long-term outlook to support rapid technological change. Every plan should have a back-up plan, so we consider operational impact, budget and timelines, as well as ongoing maintenance as part of our education process. No matter the size or scope of a recommended plan, we’ll provide multi-level options to empower our clients to make the best decisions to drive their growth.
3Grow
Once we’ve educated our clients on their technology roadmap, the fun begins. Leveraging our industry-leading solutions and support services, we build a strategic implementation plan to prioritize improvements and minimize pain points. Our experience in delivering high-quality, comprehensive solutions is demonstrated with detailed budgeting and planning schedules, vendor and product coordination, as well as technical service delivery and documentation. After the key phases of a long-term plan are underway, our team protects your investment with monitoring, maintenance, and management options that deliver the technical support needed to keep you focused on running your business. Our ongoing account management system will help to budget, plan and implement solutions as you grow.