IT Support Technician

IT support technician

Grow with us!

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work both in, and out, of our support center in Lancaster, PA. Install, diagnose, and maintain client hardware, software, and systems in-house and on-site. Candidates will possess a strong understanding of managed services and an ability to provide consultation to customers regarding resolutions and upgrades.

Why work with us?

Is this position the right fit?

NOC Technician
Work Location: Network Operations Center
Primary Responsibilities:
  • Monitor and proactively identify service-impacting events
  • Troubleshoot/resolve client issues remotely
Experience Required: 1 – 2 Years IT Service Desk
Certification Required CompTIA A+ or similar experience
IT Support Technician
Work Location: In Office / On-site with clients
Primary Responsibilities:
  • Deploy, troubleshoot, repair hardware/software
  • Participate in after hours on-call rotation
Experience Required: 2 – 4 Years IT direct customer support
Certification Required CompTIA A+
IT Support Engineer
Work Location: In Office / On-site with clients
Primary Responsibilities:
  • Engineer and implement solutions to client challenges
  • Participate in after hours on-call rotation
Experience Required: 4 – 6 Years IT direct customer support
Certification Required CompTIA A+, Network + preferred

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